Have you ever purchased something and then scanned your inbox for the order confirmation email only to find it hasn’t arrived? Or how about when you try to reset a password and find yourself hitting the refresh button incessantly because the password reset email hasn’t arrived in nanoseconds as you expected it? These are just some examples of the types of experiences consumers now expect from businesses, and those expectations continue to increase.

For this report, we surveyed 124 executives in software and eCommerce companies in the U.S. to find out how they use email to provide the best user experience to their customers.

Find out how they (and you can) deliver the high demand brand experience your customers have come to expect.