SparkPost EU FAQ

March 30, 2018 Contributors

Is there a free plan?

Yes. Just like we offer a free SparkPost account, we also offer an identical free SparkPost EU account. You can check out our SparkPost EU pricing plans here.

How do I get started with SparkPost EU?

Go to app.eu.sparkpost.com, sign up, set up your account, and start sending. Our new user guide provides more details on what to do once you’ve signed up – the steps are the same whether you have an US or EU based account.

What’s different between an EU based account vs. a US based account?

Not much really. The signup link is slightly different (as noted above), and the endpoints you’re used to in the US have “eu” appended in them. See the table below for more details.

EU
API endpoint api.eu.sparkpost.com
SMTP injection endpoint smtp.eu.sparkpost.com
Default bounce domain eu.sparkpostmail.com
Default tracking domain eu.spgo.io

How do you migrate from SparkPost to SparkPost EU?

There’s currently no way to directly migrate, but if you already have an active US account, you’re welcome to set up an account in the EU using the same sending domain. Within the next few weeks we’ll be putting together a “Sparkpost to SparkPost EU migration guide” like we have for some of our competitors. Some things to keep in mind if you want to switch to a new EU account:
Don’t forget to export your suppression list from your US based SparkPost account and import it to your EU based SparkPost account. This is probably the most important step! We detail that in our onboarding doc if you’d like more details.
If you send significant volumes on a dedicated IP you’ll need to warm up the new IP(s). Here’s an overview to help you out on that.

Can I use the same domain in a SparkPost account and SparkPost EU account?

Yes.

Will SparkPost and SparkPost EU have the same features at all times? For example, if we add a feature to SparkPost, do we also add it to SparkPost EU? How does deployment work?

Yes it will! When we deploy to SparkPost (which we do every single day) it’ll also go straight to SparkPost EU

What about people who want to use both US and EU centers?

You can have an account in each location, using the same sending domains, bounce domains, tracking domains, etc. Your experience will be the same in terms of UX and feature parity.

How does SparkPost EU differ from SparkPost for partners?

They’ll need to leverage the new endpoints and hostnames.

Are all libraries and partner integrations supported?

Not at this time. If you come across a 400 error trying to use an integration with SparkPost EU, please reach out to that integrator and ask them to support the new endpoints and hostnames.

What are the advantages of using EU vs US?

Data is at rest in the EU covered by all of the protections that provides. We’re also covered by Privacy Shield for data transiting out of the country and in full compliance with GDPR.
When sending from the EU, connection times to APIs and SMTP are significantly less if using SparkPost EU. This is critical for things such as the time to first send
For instance, see these improvements for Transmission API latency in SparkPost EU (approx 5.7x faster)

EU US
With Connection Reuse 33ms 190ms
Without Connection Reuse 89ms 533ms

Can I keep the same tracking domain when migrating from the SPC to SPC EU account?

Yes, you can reuse the same tracking domain, but please note that this will break any tracked links in messages sent from your original account. We recommend that you use a new subdomain if you need your existing links to continue to function.