I have paid for overages or have a dedicated IP on my Free plan, how does this affect my support moving forward?
Free plans even with Add-ons such as a dedicated IP or previous overages are still subject to the same Free plan support changes, which means that case support will end on October 16th 2017. You are still able to contact our Billing team via [email protected]
should you have any queries on payments etc. All accounts…
If I stay on my plan, can I increase my daily limits?
Your plan settings will remain as they are now. If you need a larger daily limit, please upgrade to one of our new plans. Please note that daily limits are always based on your account’s sending performance and history with SparkPost and are reviewed on a case by case basis.
Can I add a dedicated IP to my existing Paid plan?
The older paid plans no longer offer the ability to add dedicated IPs to your account. If you require dedicated IPs please upgrade to one of our new plans from the Accounts/Billing page. Please note that new plans from 150K upwards include a dedicated IP, allowing you to add an IP Pool and new IP.…
Can I switch back to an old plan?
When you switch to a new plan (either upgrade or downgrade), you won't be able to later switch back to an old plan that we no longer offer.
Error messages when using SMTP
If you send mail through SMTP rather than REST, you may encounter some SMTP error messages. Here's what to do when you receive them.
Why Configure DKIM?
If you're sending via SMTP you may wonder why configure DKIM? Learn why configuring DKIm is the best way to protect your sending reputation.
How Do I Test Using the Sink Server on SparkPost?
Our sink server allows you to perform sink test messages for integration testing without attempting delivery of email to actual addresses.
Message Delivery: Understanding Delays and Bounces
Understanding delays and bounces. If the final disposition for messages sent from SparkPost is delivered or bounced, what are delays? Learn more here.
Why do time series graphs on the summary page sometimes display inaccurate rate calculations?
Time series graphs on the summary page calculate most rate metrics against the number of targeted messages. Display the results for specific times and more.