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How Do I Downgrade or Cancel My Account?
If you no longer wish to use SparkPost, you have two options: (1) downgrade to the free "Test" plan, or (2) cancel your account.
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Update on Pricing
On or before September 15, 2019, any customer on an old “Free” plan will need to select from one of our currently available plans.
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What is the difference between a “Starter” plan and a “Premier” plan?
Discover the differences between SparkPost's low-cost “Starter” plan and robust “Premier” plan, which both include many great features.
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“What happens if I don’t use my Free SparkPost account?”
We love it when customers use SparkPost, but we recognize that things can change, and you might no longer need your account for sending.
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Why is my domain blocked?
If your domain’s status is "Blocked", it’s generally because your domain is already in use by another SparkPost account. Learn more here.
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Submitting a support case
Raising a support case is just a couple of clicks away in the SparkPost UI. Start at the Account menu under your email address in the top right-hand corner.
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SparkPost EU FAQ
Do you have questions about how to get started with SparkPost EU? Check out this page of FAQs about the SparkPost EU service.
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Sender ID and SPF Failures
If you want to resolve issues with Sender ID and SPF failures, you can do either of the options laid out in this article.
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