As of September 20th, the SparkPost navigation was reorganized to make the app easier to use. The table below contains the old and new versions of the navigation. Old Navigation New Navigation Dashboard Reports Summary Bounce Rejections Accepted Delayed Engagement Events Search Signals Health Score Spam Traps Engagement Recency Templates A/B Testing Lists Recipient Lists…
How Do I Downgrade or Cancel My Account?
If you no longer wish to use SparkPost, you have two options: (1) downgrade to the free "Test" plan, or (2) cancel your account.
Update on Pricing
On or before September 15, 2019, any customer on an old “Free” plan will need to select from one of our currently available plans.
What is the difference between a “Starter” plan and a “Premier” plan?
Discover the differences between SparkPost's low-cost “Starter” plan and robust “Premier” plan, which both include many great features.
“What happens if I don’t use my Free SparkPost account?”
We love it when customers use SparkPost, but we recognize that things can change, and you might no longer need your account for sending.
Why is my domain blocked?
If your domain’s status is "Blocked", it’s generally because your domain is already in use by another SparkPost account. Learn more here.
Submitting a support case
Raising a support case is just a couple of clicks away in the SparkPost UI. Start at the Account menu under your email address in the top right-hand corner.
SparkPost EU FAQ
Do you have questions about how to get started with SparkPost EU? Check out this page of FAQs about the SparkPost EU service.
Sender ID and SPF Failures
If you want to resolve issues with Sender ID and SPF failures, you can do either of the options laid out in this article.