“What happens if I don’t use my Free SparkPost account?”
We love it when customers use SparkPost, but we recognize that things can change, and you might no longer need your account for sending. We strongly recommend that you contact support through the in app support tool to request your account is closed. Details can be found here, but if you don’t, to protect your…
The new plans increase our costs, can you help us avoid having to change vendors?
If your sending patterns have not changed, you will be able to stay on your existing plan indefinitely. When you grow beyond your current sending tier, our prices are industry-leading and will support your growth while providing the best service, support, and deliverability in the industry. Note: Once you have selected a new plan you…
Why is my domain blocked?
If your domain’s status is "Blocked", it’s generally because your domain is already in use by another SparkPost account, your domain has been previously blocked for sending abusive traffic through our service or another provider, or because one or more of our requirements are not met. Please see the Requirements For Sending and Bounce Domains…
Submitting a support case
Raising a support case is just a couple of clicks away in the SparkPost UI. From the Account menu under your email address in the top right hand corner please follow these steps Select 'Get Help' from the drop down menu From the Help window select 'Submit A Ticket' tab Select one of the case…
SparkPost EU FAQ
# How do I get started with SparkPost EU? Go to app.eu.sparkpost.com, sign up, set up your account, and start sending. Our new user guide provides more details on what to do once you’ve signed up - the steps are the same whether you have an US or EU based account. # What’s different between…
Sender ID and SPF Failures
In tools such as Mail-Tester you will sometimes see in the Authentication section a line that reads like the following: "[Sender ID] example.com does not allow your server 35.xxx.xxx.xxx to use [email protected]
" Sender ID is like SPF, but it checks the FROM address, not the bounce address. You do not have a SPF record, please…
What Secure Ciphers does SparkPost Support?
To ensure the highest degree of security and stability for our customers, SparkPost will be disabling a number of insecure TLS and stream cipher protocols on or after October 15. These include TLSv1, ECDHE-RSA-RC4-SHA, RC4-MD5, and RC4-SHA. This change will affect both REST and SMTP injection endpoints. # How will I know if I'm affected?…
I have paid for overages or have a dedicated IP on my Free plan, how does this affect my support moving forward?
Free plans even with Add-ons such as a dedicated IP or previous overages are still subject to the same Free plan support changes, which means that case support will end on October 16th 2017. You are still able to contact our Billing team via [email protected]
should you have any queries on payments etc. All accounts…
If I stay on my plan, can I increase my daily limits?
Your plan settings will remain as they are now. If you need a larger daily limit, please upgrade to one of our new plans. Please note that daily limits are always based on your account’s sending performance and history with SparkPost and are reviewed on a case by case basis.