“What happens if I don’t use my SparkPost account?”

November 1, 2018
We love it when customers use SparkPost, but we recognize that things can change, and you might no longer need your account for sending. We strongly recommend that you contact support through the in app support tool to request your account is closed. Details can be found here, but if you don’t, to protect your…
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The new plans increase our costs, can you help us avoid having to change vendors?

July 23, 2018
If your sending patterns have not changed, you will be able to stay on your existing plan indefinitely. When you grow beyond your current sending tier, our prices are industry-leading and will support your growth while providing the best service, support, and deliverability in the industry. Note: Once you have selected a new plan you…
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Why is my domain blocked?

July 23, 2018
If your domain’s status is "Blocked", it’s generally because your domain is already in use by another SparkPost account, your domain has been previously blocked for sending abusive traffic through our service or another provider, or because one or more of our requirements are not met. Please see the Requirements For Sending and Bounce Domains…
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Submitting a support case

June 5, 2018
Raising a support case is just a couple of clicks away in the SparkPost UI. From the Account menu under your email address in the top right hand corner please follow these steps Select 'Get Help' from the drop down menu From the Help window select 'Submit A Ticket' tab Select one of the case…
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SparkPost EU FAQ

March 30, 2018
# Is there a free plan? Yes. Just like we offer a free SparkPost account, we also offer an identical free SparkPost EU account. You can check out our SparkPost EU pricing plans here. # How do I get started with SparkPost EU? Go to app.eu.sparkpost.com, sign up, set up your account, and start sending.…
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Sender ID and SPF Failures

October 13, 2017
In tools such as Mail-Tester you will sometimes see in the Authentication section a line that reads like the following: "[Sender ID] example.com does not allow your server 35.xxx.xxx.xxx to use [email protected]" Sender ID is like SPF, but it checks the FROM address, not the bounce address. You do not have a SPF record, please…
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What Secure Ciphers does SparkPost Support?

September 14, 2017
To ensure the highest degree of security and stability for our customers, SparkPost will be disabling a number of insecure TLS and stream cipher protocols on or after October 15. These include TLSv1, ECDHE-RSA-RC4-SHA, RC4-MD5, and RC4-SHA. This change will affect both REST and SMTP injection endpoints. # How will I know if I'm affected?…
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Can i get a daily limit increase on my free plan?

August 28, 2017
Free plans with the 100K volume will automatically move to a maximum 3,750 daily limit based on your accounts performance with SparkPost. 15K Free plans are limited to a 750 daily limit for development purposes. If you need a larger limit please consider upgrading to one of our paid plans via the Account/Billing page.
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I have paid for overages or have a dedicated IP on my Free plan, how does this affect my support moving forward?

August 28, 2017
Free plans even with Add-ons such as a dedicated IP or previous overages are still subject to the same Free plan support changes, which means that case support will end on October 16th 2017. You are still able to contact our Billing team via [email protected] should you have any queries on payments etc. All accounts…
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