If you no longer wish to use SparkPost, you have two options: (1) downgrade to the free "Test" plan, or (2) cancel your account. What's the difference? Downgrading to the free "Test" plan will keep your users, API keys, sending domains, etc., and you can later choose to upgrade back to a paid plan at…

On July 15, 2019, we notified SparkPost customers on the old SparkPost “Free” plan of changes to our plans and pricing. On or before September 15, 2019, any customer on an old “Free” plan will need to select from one of our currently available plans to continue using SparkPost. You can continue using SparkPost for…

The Starter plans are low-cost plans that make it easy for new or low-volume senders to get started. They include many of SparkPost’s great features, but some features are limited in order to keep costs low. See the chart below for a list of current feature limitations. The Premier plans are robust email packages for…

We love it when customers use SparkPost, but we recognize that things can change, and you might no longer need your account for sending. We strongly recommend that you contact support through the in app support tool to request your account is closed. Details can be found here, but if you don’t, to protect your…

If your domain’s status is "Blocked", it’s generally because your domain is already in use by another SparkPost account, your domain has been previously blocked for sending abusive traffic through our service or another provider, or because one or more of our requirements are not met. Please see the Requirements For Sending and Bounce Domains…

Raising a support case is just a couple of clicks away in the SparkPost UI. From the Account menu under your email address in the top right hand corner please follow these steps Select 'Get Help' from the drop down menu From the Help window select 'Submit A Ticket' tab Select one of the case…

# How do I get started with SparkPost EU? Go to app.eu.sparkpost.com, sign up, set up your account, and start sending. Our new user guide provides more details on what to do once you’ve signed up - the steps are the same whether you have an US or EU based account. # What’s different between…

In tools such as Mail-Tester you will sometimes see in the Authentication section a line that reads like the following: "[Sender ID] example.com does not allow your server 35.xxx.xxx.xxx to use [email protected]" Sender ID is like SPF, but it checks the FROM address, not the bounce address. You do not have a SPF record, please…

To ensure the highest degree of security and stability for our customers, SparkPost will be disabling a number of insecure TLS and stream cipher protocols on or after October 15. These include TLSv1, ECDHE-RSA-RC4-SHA, RC4-MD5, and RC4-SHA. This change will affect both REST and SMTP injection endpoints. # How will I know if I'm affected?…