A Day In The Life Of An Email

Many companies, regardless of industry, use email as a unique identifier for their apps and services. They use those emails to not only identify you as a customer, but to also send you email updates about their product, welcome emails, password resets, newsletters, promotions, etc. In fact, the average worker receives 300-400 emails per week according to a recent study from Carleton University and an infographic from Atlassian. That’s a lot of email.

Would it surprise you to know that you probably interact with SparkPost in some way every day, at home or at work?

Our customers actually provide you with the latest updates in your social networks (Pinterest, Twitter, LinkedIn), send you coupons and/or alert you to Black Friday or Cyber Monday deals (Tobi, Groupon, Massdrop), and help you make important decisions about your life (Zillow, Zenefits, Paypal, Booking.com). When you look at your inbox, nearly one third is sent on our platform through our customers (3 trillion emails a year and growing).

Take a walk with me through a typical inbox and I’ll show you what I mean.

  • In the morning, Twitter alerts you of what’s trending in the news so you can prepare your day.
  • During the morning commute, Massdrop notifies you to those headphones you’ve been eyeing up just dropped in price. Sweet!
  • Once you arrive at the office, you might receive an email from Zenefits letting you know that open enrollment will start next week.
  • Lunchtime! You head out to try that new Italian deli, Fabrizio’s, thanks to your Groupon daily deal.
  • Later that evening Survey Monkey emails you a questionnaire asking for feedback about your new spin class instructor.
  • On your way home, PayPal emails you a receipt for the online order of flowers to be delivered on your mother’s birthday.
  • After dinner, you receive an email from Booking.com highlighting a trip to Amsterdam you’ve been dying to take.

Whenever you check your email, it’s likely that you are interacting with SparkPost. The who’s who of e-Commerce, retailers, technology companies, publishing companies, and more, trust SparkPost to power their communications. So rest well. We look forward to spending another day with you tomorrow, and the foreseeable future.

~ @tracysestili

 

Enjoy this Day in the Life of an Email infographic’? Be sure to check out our other infographics.

 

Most successful emails hang on the skeleton of workhorse email templates that meet a few key criteria. These elements give a message its structure, and like a skeleton, it features a head, body, and feet. This infographic explains the vital pieces that give you the structure for communicating and that make it easy for your recipient to engage with your message.

Anatomy of an Email Infographic

10 Tips to Turbocharge Email Roi

Commercial Emails and Transactional Emails: Differentiators and Best Practices

Whether you’re sending commercial or transactional emails, making sure your message gets where it’s going, gets read and makes an impression is of the highest priority. What’s the difference? Transactional emails are sent to a person as a result of a specific action taken by the user. Commercial emails are promotional emails sent to a user in order to drive awareness, encourage engagement, or make a sale.

By following a few simple best practices you can ensure both your commercial and transactional emails hit their targets and stay out of the spam folder.

transactional emails infographic

Sell More With Email

2013 has been an eventful year for the email marketing industry, filled with ups and downs, and many heated discussions. Yea, we know, because we’ve documented all the changes and upheaval, both good and bad through our weekly Message Exchange blog posts. We all have our personal favorites of course, but which topics and posts did you, dear reader, like? Well, we’ve got the list as indicated by none other than you, and we’re going to be counting down with the top 10 best email marketing blog posts !

#10. The Importance of Rotating Your DKIM Keys

DKIM email authentication makes the list at number 10! Our Director of Product Policy, Kate Nowrouzi, expounds upon the importance of not only implementing DKIM, but rotating your DKIM keys once every three months. Don’t leave your email security to chance… when was the last time you rotated your DKIM keys?

#9. A Day In The Life Of Infographic

It’s hard not to come into contact with our email software if you’re a regular user of social media platforms and other online services – after all, our digital messaging software, Momentum powers 20% of the world’s legitimate email! We’re glad you enjoyed our infographic illustrating the different ways in which Momentum powers your online communication in your daily life.

#8. How Groupon Broke The Mold With An Email Subject Line

Groupon provides us with a great example of how to stand out in the inbox with a unique email subject line. Talk about a successful email marketing strategy for an effective email marketing campaign… we’re honored to be chosen by Groupon to power their daily deals!

#7. Maintaining Deliverability With The ‘Big 4’

Email deliverability has, and always will be, an issue for email marketers. Here’s a quick guide to how some of the major Internet Service Providers, and email gatekeepers, determine whether your sending reputation is good enough for their customers’ inboxes.

#6. How To Explain DKIM To Your Grandmother Infographic

And once again DKIM proves to be popular among our readers, or was it just the awesome Grandma graphics? Whatever the reason, the How to Explain DKIM To Your Grandmother infographic certainly went viral on social media!

And that’s it for the posts that our readers have ranked in positions 10 to 6! Watch this space next week for our top five best email marketing blog posts! In the meantime, how about enjoying a free read about DMARC on us with the Don’t Deprioritize DMARC webinar? Enjoy!

Don't Deprioritize DMARC webinar

Weekly Email Marketing News Digest

We’re looking at ways to increase an email’s open rate this week! From welcome emails, to subject lines & design elements, here are some tips for better performing emails.

The Importance of Welcoming New Subscribers

The average open rate for welcome emails is 50%, which is 86% more effective than the newsletter. Welcome emails are also 9x more effective than other transactional email in generating sales so here are a few tips to get started:

Using Email Design To Increase Conversions

From colours to images, email design has a huge impact on your brand reputation. Here are some things to consider:

  • Building brand awareness through design elements
  • Ensure your most important message appears in the preview pane
  • Pictures have impact but remember the alt tag
  • Colour has an impact on different viewers
  • Have a prominent call-to-action
mac-email-example
Pictures can dazzle…

 

When you fail to use the alt tag in email
… or annoy.

15 Email Subject Line Formulas To Get You More Opens

Besides the welcome email, subject lines are a great way of getting your audience to sit up and take notice of your brand. The 15 email subject line formulas listed in this article revolve around the topics of:

  • Announcement / Invitation
  • Company Newsletter
  • Content Localization
  • Call To Action
  • Helpful Content

While you can use the examples in the article straight away to increase opens, it’d be great to mix it up a little, A / B test some subject lines and find out what works best for your business!

Majority of Email Opens Seen Occurring in the First 6 Hours Post-Delivery

Subject lines aside, it seems like timing is everything, so make sure you send those emails at an opportune time when it is convenient for your subscribers to open. A study from MailerMailer shows that email opens peak at 11.1% – one hour after the email is delivered. At six hours after delivery, 51.8% of an email’s opens have occurred.

Cumulative Share of Email Opens In The 24 Hours Post Delivery

[Infographic] 160 B2C Welcome Email Campaigns Analyzed

social media marketing

If you’re using open source software to run your email campaigns, you may be paying too much. Download our eBook on The High Cost of Free Software to find out why!

The High Cost of Free Messaging Software

Weekly Email Marketing News Digest

We learnt about how social and email both played a unique role in the sales funnel last week. This week, it’s all about the email inbox, from email metrics, to email deliverability and how to get into the inbox, to Google’s new tabbed inbox.

TINS: The New Email Metric?

This Is Not Spam Rate could be the shiny new metric for email marketers and provides great insight into deliverability. A brand with a deliverability rate of 88 – 97% of emails had an average TINS rate of 0.15%. Brands with 97 – 99% deliverability had a TINS of 0.44%.

13-18% of emails that are read have a 0.34 TINS rate while emails with a rate of 22% and higher had a 0.97 TINS rate.

Few people take the time to go into their spam folder and fish out emails that are not spam unless they are transactional emails from financial institutions that people are actually looking for. If your brand’s emails are being removed from the spam folder by subscribers, it’s a clear indicator of engagement.

Increase the Value Of Your Abandoned Cart Emails

Customers are wising up to the offers that retailers are providing to get them to convert. Here are two considerations:

1. Ask yourself if you should send an abandoned cart message. The answer should hinge on these concerns:

  • Has this customer received an abandoned cart message in the past XX number of days?
  • Does the cart value exceed a certain amount?
  • Is this a first time purchase?

2. Is it necessary to include an offer in the abandoned cart message? Sometimes a product review might work just as well as a discount.

Are Gmail Tabs Hurting Email Marketers? Let’s Find Out!

The new Gmail tabs that sort your emails into Primary, Social, Promotions, Updates and Forums have been widely proclaimed  as the death of email marketing. Not so, says our good friend and technology marketer, Chris Penn. To find out if the new tabs are actually hurting your email metrics, Chris recommends pulling the following statistics:

  1. How many Gmail addresses you sent to that campaign?
  2. How many of those Gmail addresses opened the email?

The answer might surprise you, but don’t buy into the panic before pulling those statistics.

25 Mindblowing Email Marketing Stats

Salesforce has a list of 25 email marketing stats that you can use to convince anyone of the power of email. Here’s one of them:

“64% of people say they open an email because of the subject line.”

Now you have all the ammo you need to convince your team to invest in email.

Deliverability Check List

Here’s a checklist for email campaign delivery:

The Email Check List

Find out more about how to get your emails into the inbox when you watch The Keys to Deliverability Success webinar!

Keys To Deliverability Success Webinar

So you’re at dinner with Grandma enjoying some homemade apple pie when she pops the question. No, not when are you getting married, or when you are having kids, or when you are having grandkids, but what do you do at work? You panic. How do you explain something as complex as DKIM and email authentication to Grandma?

Never fear though. We at Message Systems have got your back! We have pre-empted this socially awkward situation with a great infographic on How To Explain DKIM To Your Grandmother. Heave a sigh of relief and read on!

DKIM Infographic Explain to your Grandmother

Now that you are an expert at DKIM, it’s time to learn about the email authentication standard, DMARC. Watch the Don’t Deprioritize DMARC webinar to find out why DMARC is so essential to businesses in preventing online fraud!

 

Weekly Email Marketing News Digest

Numerous studies have cited the important role email plays in driving conversions, and Monetate’s Ecommerce report is the latest piece in the trail of evidence. How do you define success though? We cover that and tips to succeed in email marketing in our latest email marketing news digest!

Email Beats Search, Social as Largest Driver of Conversions for Ecommerce [Study]

When it comes to ecommerce, Monetate’s Ecommerce report shows that email is the biggest driver of conversions, as well as the top referrer for the most average page views.

                           avgpageviewreferrer

monetatequarterlyconversions

Monetate’s VP of Marketing, Blair Lyon explains email’s success:

“Email is all about segmentation and personalized messaging. We need to continue to focus on delivering relevant messaging that is appropriate to the individual person, their behavior and time. Matching the email to the context and stage of that customer in their buying process is crucial. It really is all about the right content to the right customer at the right time.”

Back to Basics: Email Marketing Metrics

If you’re new to the world of email marketing, here’s your cheat sheet: a list of email marketing metrics to measure your success.

Classic Engagement Metrics

Opens

  • Total Opens
  • Total open rate
  • Unique Opens
  • Unique Open Rate

Clicks

  • Total Clicks
  • Total Clickthrough rate
  • Unique Clicks
  • Unique Clickthrough Rate
  • Click-to-Open Rate

Conversion Metrics

  • Email Conversions
  • Email Conversion Rate
  • Email Revenue

For detailed definitions, do read the full article!

DailyDelivery – 7 Email Marketing Tips for Financial Advisers

Email’s not only great for e-commerce, it’s great for financial advisers. Here are 7 Tips for financial advisers.

  1. Past relationships with the recipients of your email matters a lot
  2. Content is essential for the success of email campaigns
  3. Provide subscribers with special treatment
  4. Insert an image next to the signature
  5. Be careful about timing
  6. Use a clear call to action
  7. Do not send repeat emails

I’m going to add another tip to this list: Tip 8 – All these tips work for professionals in other industries as well!

The 5 Hottest Trends in Email Marketing

Mike Veilleux from Dyn talks about the 5 Hottest Trends in Email Marketing that will help marketers reach the full potential of their email campaign.

  • Focus on user engagement
  • Transactional email is a possible revenue source
  • Security and brand protection are essential
  • Email is often filtered; hence treat recipients the way you want to be treated
  • Real-time information is providing a basis for focused, unique email

The Impact of Contests on Email Leads [Infographic]

Landing pages running %500 giveaway contests generate 700% more email subscribers than those that don’t.

contest-email-infographic-2-incentivibe-2013

Want to learn more about high volume sending for conversions? Watch the Six Secrets of Successful Sending webinar to find out how to make your email work better for you.

6 Secrets of Successful Sending

Weekly Email Marketing News Digest

On this week’s edition of the email marketing news digest we’re looking at what the experts have to say on the do’s and don’ts of email segmentation. We present the views, so you can do your own testing to see what works best for your business! And for the email segmentation experts out there, we’ve kept it diversified with tips from mobile marketing and study results on the industry performance of email marketing.

7 simple and effective ways to use email segmentation

Targeting increases relevance, which in turn boosts customer engagement leading to increased email clicks and open rates. Targeting is achieved through segmentation and here are 7 ways to segment an email list:

emailsegmentage

  • Gender
  • Geotargeting
  • Age
  • Automated triggers
  • Purchase data
  • Activity
  • Customer Preferences

Break These Email Segmentation Best Practices

While the previous article gives a good overview of basic email segmentation practices, Jordie van Rijn provides examples where it’s okay to make an exception, or to go one step further in ensuring your email is both relevant and targeted.

  • Early segmentation – Sometimes it’s best to put off collecting customer preferences to make email sign-up less painful. Instead, go for a customer preference center.
  • Age & behavior – Don’t make assumptions about age group. For example, just because you are targeting baby boomers doesn’t mean you don’t need an email that is optimized for mobile.
  • Gender segmentation – Remember that during the season of giving, people might purchase something on your site for the opposite gender as a gift.
  • Geographic location – Rethink the way you present content to a national audience if you segment by geography. Be creative!

Using Mobile Marketing Tactics to Add Email Subscribers

Couple of weeks back we featured an article on how you can improve email deliverability through SEO tactics. Now we’re letting mobile marketing teach us a few new tricks. Get users to opt in to receiving email through text by:

  • Asking them
  • Offering incentives
  • Opt-ins within mobile apps
  • Point-of-Sale
  • Customer review
  • Captive audiences
  • Short codes
  • QR codes

We’re all about multi-channel these days so we might as well apply that to our marketing tactics as well!

5 Ways to Personalize Emails and Enhance Open Rates

Our client Eloqua has gathered data revealing that personalized subject lines are key to open rates. Email subject lines that contain the name and one other personal detail perform the best.

eloqua_personalized_subject_lines

Here are 5 other tips to boost your open rates.

  • Segment your list separately by social data
  • Craft templates that enable you to trigger personalized emails
  • Exclamation points don’t necessarily drive opens
  • Test and track the effectiveness of calls to action (CTAs)
  • Align your email and social language for consistent communication

61% of marketers rate their email campaigns as poor or average: infographic

Think you’re good at email marketing? Here’s an infographic to give you some insight on how you compare in the industry (or in UK at least).

econsultancyemailmarketerperformance

Looking for a digital messaging software with built-in functionality to segment lists for behavioral marketing? Read more about Momentum.