Successful Email Campaigns for Effective Email Marketing

There’s a word used by e-retailers everywhere that’s a clarion call to me, and I pretty much skimp through all other emails by retailers until I see it.

Yep, that word is “SALE”.

Needless to say that’s probably most women’s (and some men’s) Achilles’ heel.

Instead of charging to the department stores all wild-eyed and eager, I do most of my shopping online these days, browsing through products at reduced prices in the comfort of my own home.

Some days though, I change my mind midway while browsing – I might find something better to do (oooo… shiny) or decide I want to hang on to my savings that month instead.

And here’s when the frontrunners in the email game really get a chance to step up with their event triggered email campaigns.

Run out of patience before finding something to your liking? No problem! BCBGMAXAZRIA sends you an email some time after you have left their site, with the subject line: Screen Shot 2014-05-12 at 5.13.58 PMYep, I definitely was. Clicking upon the email, I was greeted by BCBGMAXAZRIA’s recommendations of outfits I might be interested in. It’s clear they knew I was looking for items on sale as evinced by the email copy.

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The email also has another section on popular styles if the above selections did not work for me.

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Hmmm. Very nice. They got their second clickthrough. And look… free shipping!

Now, if I had for some reason picked out some items I wanted and then had the audacity to abandon cart… I get this personalized email instead.

Screen Shot 2014-05-12 at 5.14.20 PMThe email surfaced by this personalized subject line contains items that I had placed into my cart, making it just that much more effective since these are items that I actually want.

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And just to be sure that they capture every little bit of revenue that could possibly squeeze out from me, the email has an added section cross-selling similar outfits.

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As you can see from the emails, BCBGMAXAZRIA has succeeded in implementing a rather effective email marketing campaign that is highly personalized and relevant to my interests – that’s pretty much the gold standard of email marketing, where your customers actually appreciate receiving promotional emails from you.

10 Key Takeaways from BCBGMAXAZRIA’s Email Marketing Strategy

Much like Kobo’s effective email marketing campaign, which we wrote about earlier, BCBGMAXAZRIA adhered to certain best practices in their event triggered email campaign.

  1. Personalized subject line – A personalized subject line drew my attention, especially when I saw that the email was coming from a brand that I was looking at just a couple of hours ago.
  2. Content relevance – The email content sent by BCBGMAXAZRIA was highly relevant to my interests. No surprise, since they were using items that I had already placed in my shopping cart as a hook!
  3. Smart timing – Using automated event triggered emails at the right time is key. BCBGMAXAZRIA was able to catch me at a time when I was already actively engaged with the brand and just a slight nudge away from purchasing.
  4. Social media options – BCBGMAXAZRIA’s email featured other social platforms, offering customers their preferred choice of communication channel for engaging with the brand. Convenient for me, smart for the retailer to provide options to re-engage.
  5. Cross-selling – In each of BCBGMAXAZRIA’s emails, the brand was upselling other popular or similar items at each touchpoint.
  6. Clear call-to-action – While the call to action for the first email was to “Continue Shopping,” the second was clearly to “Return to Your Cart”- calls to action that were repeated twice in each email.
  7. Safe List – To ensure their emails don’t end up in the spam box, BCBGMAXAZRIA encourages customers to add them to a safe sender list, killing two birds with one stone: education and deliverability.
  8. Unsubscribe – Happily, we can report that BCBGMAXAZRIA does have an option for customers to unsubscribe.
  9. Brand identity – By utilizing a consistent brand identity across both the site and their emails (stark black and white) BCBGMAXAZRIA ensures that the customer has a unified user experience across different channels and platforms.
  10. Minimal copy – Sometimes, a picture says a thousand words. In this instance, it certainly does. BCBGMAXAZRIA dispenses with long copy, instead using visuals to make the sale instead.

There are some things that I might have done differently, such as positioning the unsubscribe and the safe sender list call-to-action in a more prominent area. It would have also been interesting if they had swapped the subject lines on both emails, for example using “You were checking us out” for an email that was supposed to drive the action of actually checking out my shopping cart (pun fully intended), but all in all, I thought BCBGMAXAZRIA is running a pretty great event triggered email campaign! As to whether or not I converted, let’s just say I just might have a couple of new dresses hanging up in my wardrobe.

You’ve got your promotional emails looking and reading just the way you want them to. Now let’s move on to your transactional emails. Get the Transactional Messaging Best Practices E-Book to see what you can do to drive more revenue.

Transactional Messaging Best Practices

Last week, we revealed the top ranked best email marketing blog posts in positions 10 to 6 in 2013. Email deliverability, DKIM and email subject lines were all subjects that our readers were interested, so let’s see what other posts they really liked in 2013. Time for the top five best email marketing blog posts!

#5. Converting to 1024-bit DKIM

In the fifth place, is a post from 2012 by Mike Hillyer from Product Management that snuck into our rankings – looks like information about upgrading DKIM keys to 1024-bit still is a hot topic among our readers in 2013!

#4. Appeasing ISPs: When Speedy Email Delivery Is A Problem

Ahhh which email marketer doesn’t want to be on the good side of Internet Service Providers? And that they can with Adaptive Delivery®! Solution engineer, Tom Cain explains how Adaptive Delivery automatically adjusts the speed of email being sent based on feedback by ISPs in real-time.

#3. The Latest Word on Push Notifications and Mobile App Messaging

Making an entry in third place, is Senior Content Manager, John Pinson’s post on push notifications! Want to increase customer engagement through mobile app marketing with both mobile and push messaging? Talk to us, we’ve got the solution for you with Momentum Mobile. But first, read John’s excellent post on mobile push notifications and their role in driving mobile app engagement!

#2. Tech Tips: How Do I Backup And Restore The Postgres Database?

Karan Singh from Engineering provides a quick guide on how to back up and restore your postgres database! Have you backed up your postgres database lately?

#1. 10 Killer Tips For An Effective Email Marketing Campaign

And in position number 1 is my personal favorite – otherwise known as how Kobo convinced me to shell out a significant amount of money on books in one single email! I’m biased of course, but I very much enjoyed writing this blog post and I’m glad you enjoyed reading it on your part!

Dear readers, thanks for the support in 2013, and we look forward to bringing you even more interesting email mobile marketing news in 2014, be it related to DKIM, postgres, push notifications or email marketing campaign tips!

A successful email campaign starts with understanding what works – or not – in the email industry, download The 6 Secrets of Successful Senders guide today!