Product Spotlight: Message Scope

John Pinson
Aug. 1, 2011 by John Pinson

Our unique new introspection tool Message Scope launched in April. Designed for both telecom carriers and enterprises, Message Scope provides clear visibility into digital messaging operations, so you can effectively answer any questions that might arise around spam incidents, lost or delayed email or text messages, or other message-related problems.

The Visibility To Solve Problems Immediately

Quickly responding to customer service requests and complaints is essential to keep your business running successfully. And, how you handle those calls can make the difference between satisfied, brand-loyal customers, or unhappy customers ready to take their business elsewhere. Message Scope provides instant access to the information you need to quickly answer customer questions about digital communications – whether those questions are about spam, lost email or problems with SMS and MMS messages.

Elevate Your Customer Care

With its web-based interface and fast search capabilities, Message Scope empowers your customer care reps with precise insight into the origination, delivery and disposition of your email and text messages. It’s easy to access information about individual messages or specific topics, and pull up messages by type (email, SMS or MMS) or across a date range to determine if they have been delivered, blocked, bounced or misdirected. You can easily resend messages too, if needed.

Eliminate Manual Logfile Review

With Message Scope, you get a powerful introspection tool that provides a clear, unobstructed view into your message stream on demand. With its intuitive, web-based interface and powerful search capabilities, Message Scope enables you to perform transactional look-ups in real time, and gain precise insight into email and SMS dispositions to dramatically increase the speed of issue resolution. In fact, by enabling you to handle issue resolution within the customer service department – rather than by you or your anti-abuse team – Message Scope provides a wide range of business benefits.

  • Improve Customer Service – Pinpoint and resolve subscriber email and SMS/MMS issues right away – usually in real time while customer calls are underway.
  • Streamline Issue Resolution – Immediately recover and reroute messages and all their content in cases of misdirection or mistaken deletion on the part of customers.
  • Drive Down Costs – Save time and money by eliminating the need to involve system administrators in customer message problem resolution.

Read more about:
Message Scope for Carriers (PDF)
Message Scope for Enterprises (PDF)

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