The Path To The Consumer Is Getting Increasingly Complex

Angela Cheong
Sep. 19, 2013 by Angela Cheong

Email Marketing News Digest

The latest Google Analytics and Adwords updates have a focus on multi-channel attribution and providing marketers with better clarity on what’s driving conversions. These features and the increasing emphasis on both cross-channel and multi-channel marketing strategies highlight the increasing complexity of getting the attention of customers.

The Key to the Inbox is Subscriber Love

The key to the inbox? Strong permissions and relevant emails. ISPs measure user feedback based on how many people are hitting the “this is spam” or “this is not spam” button. Here are four factors to examine when trying to determine why you are not making it into the inbox:

  • Permissions
  • Relevancy
  • Frequency
  • Behavioral Targeting

Of course if you want to hear directly from the ISPs themselves and pepper them with questions, there’s always our all star ISP panel at Interact 2013 – The Digital Messaging Industry Conference. If you have a burning question on deliverability in your mind, register today!

Email design change driving a 61% click increase

Or is it? The DMA recently tested two different email designs in a split test and found that the skinny design had 61% more clicks. But wait – there’s more to the story. While on the surface the mobile optimized version seemed like a clear winner, it seemed that the copy and call-to-action from one particular link was driving the increase since the copy was not standardized between the 2 versions. In a second test where the copy was the same, there was no discernable click rate response difference.

Email Split Testing

Boom Times Still On for Emailers

Experian’s Quarterly Email Benchmark Study shows that email volume in the seond quarter was 17.9% greater than in Q2 2012. Unique open rates rose 7.2%, while unique click rates declined slightly by 0.2%. People who opened only on their mobile device averaged 10 cents per transaction while those that opened on mobile with another device averaged $1.28 per transaction. The results of the study present much food for thought when it comes to multichannel attribution. In the words of Bill Tancer, GM of global research at Experian Marketing Services,

“The path to the consumer is getting increasingly complex… We’re just now at the tip of the iceberg in knowing how to get from the initial contact to the end of the transaction.”

4 Easy Questions: Understanding Engagement to Survive and Thrive in Email and Beyond

How do you define engagement? A one-off spike from a seasonal campaign or ongoing long term interaction from subscribers? Margaret Farmakis from Return Path says it should be the latter. Here are four important questions to ask when evaluating how engagement applies to your email program:

  1. How do you define engagement? Goals need to be clearly stated and the difference between an engaged and disengaged subscriber should be clear.
  2. How do you measure engagement? Define metrics such as those from social, user-generated feedback and those from surveys as well.
  3. How do your engagement metrics compare with the competition?
  4. What is your strategy for improving engagement?

Email: Wanted Dead or Alive [Infographic]

Email Wanted Dead or Alive

Find out more about cross-channel banking and how to make shifting customer behavior work for your bank in our webinar!

Cross Channel Banking Webinar

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