4 Things You Need To Know About Bounce Handling & Feedback Loops

John Pinson
Jul. 10, 2014 by John Pinson

#1 There is no uniform standard for expressing bounce codes

As a sender’s subscriber base grows and the number of ISPs you’re sending to increases, the number of bounce types grows exponentially. In the real world, there is no uniform standard for expressing codes, and each ISP uses its own variation. Senders, therefore, must be able to track and understand codes from many, many ISPs. Further, as bounces return to the sending system, the operator must remediate those bounces, or take corresponding action to resolve the problem. For example, if an address is reported as invalid by the receiving domain, it is critical for the sender to immediately stop sending – or risk getting blocked to a greater extent by that ISP.

#2 Feedback Loop Processing Is A Complicated Programming Effort

Processing feedback loops (FBLs) is another time consuming task. FBLs are records of recipient responses to email — when you mark a message as spam, for instance — and most domains send a standard Abuse Reporting Format (ARF) report to the originator. But as with bounce codes, report formatting and content varies by reporting domain, making FBL processing a complicated programming effort. Low cost MTAs have little or no FBL functionality, at best providing a mechanism for routing FBL reports to a folder or dedicated mailbox.If the operator wants to automate the process for interpreting the FBL information and implementing remediation policies, that would require designing, building and maintaining an application to do so.

#3 Bounce and FBL processing represent a very expensive hidden cost of owning a legacy or an open source MTA

Some ISPs publish their rules to help guide senders into optimal sending practices. Others don’t publish rule sets at all. Some change their rules frequently, others seldom do. Given there are more than 12,000 ISPs worldwide (about 7,000 in the U.S. alone) and millions of IP domains, it’s impossible for senders to:

a) Keep track of rules worldwide, and
b) Continually tweak/update their sending infrastructure to reflect constant changes.

#4 Momentum includes dedicated bounce and FBL processing and remediation modules

SparkPost provides a simple mechanism for managing this critical part of your messaging infrastructure. We monitor unclassified bounce codes from the worldwide ISP community, and regularly upload new interpretations to our customers’ systems. The module automatically sorts bounces to approximately 20 classifications. Because the classification is available to the policy engine, a simple script can be written to manage remediation policies. The entire process is completely automated, or Momentum operators can choose to customize rules for their own environment.

bounce handling

Additionally, Momentum has an Adaptive Delivery® module, which uses rules and the data streamed through the FBL and bounce modules to optimize outgoing traffic, throttling it down or accelerating it based on ISP feedback.

With commodity infrastructure, users find that they know when messages leave their own campaign management or CMS application, but have no idea how long it takes their MTA to send the messages after that. In some cases, it could take several hours — and this is deeply frustrating for their clients. All of these issues are easily addressed by the SparkPost solution.

 

Share your Thoughts

Your email address will not be published.

Related Content

5 Tactics to Freshen Up Your Summer Email Campaigns

Taking a look at 5 creative ways to engage with your customers through your summer email campaigns.☀️⛱️😎

read more

How to Design a Better Onboarding Experience

Onboarding is tough to get right. Here’s how we improved our onboarding experience and why it'll make our users and developer community more successful.

read more

Multi-Touch Campaigns: The Art of Blending Email, Social, SMS and Push

Learn how to make every message count by sending smarter emails and incorporating social, push and SMS into your multi-touch campaigns.

read more

Start sending email in minutes!

The world’s most powerful email delivery solution is now yours in a developer-friendly, quick to set up cloud service. Open a SparkPost account today!

Send 100K Emails/Month For Free

Send this to a friend