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Spam Complaints: What You Need To Know

Dec. 14, 2016 / By Clea Moore

Spam complaints tell ISPs how to treat your mail and can indicate the health of your overall mail program. Here’s how to use them to optimize your programs.

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Spam Traps Part 1 – What Are They?

Jan. 6, 2016 / By Clea Moore

What are spam traps and why should care about them? In this part 1 of 3 part blog series we'll answer those questions and how it can impact your email program and how you can avoid sending to them.

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How Important Is Opt-In/Opt-Out: Lessons from Porter Airlines

Jun. 30, 2015 / By Tonya Gordon

A recent settlement between Porter Airlines Inc. and the Canadian Radio-television and Telecommunications Commission (CRTC) has brought up the discussion about how important it is to include a working 'unsubscribe' in marketing messages as well as be able to prove opt-in.

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Opt-In: What You Need For Email Compliance

May. 14, 2015 / By Autumn Tyr-Salvia

SparkPost’s messaging policy mandates that any mail sent through our service other than transactional email or legally mandated messages must be opted in by the recipient. You may wonder why this is so. Our goal is to ensure that your emails are accepted everywhere, or as close to that as possible. When people have not opted in, they are more likely to complain, which can cause ISPs to block your email—even to engaged recipients. Demanding this of all our clients is also how we preserve the very high visibility and deliverability of email sent via SparkPost managed IPs and client domains.

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Yes, You Need a Privacy Policy

Apr. 10, 2015 / By Autumn Tyr-Salvia

In this day and age, every company or organization that collects any personal information (pretty much all of them!) needs a privacy policy. Since larger organizations are likely to already have privacy policies in place, I’m going to speak here to the needs of smaller organizations. Here are 3 reasons your smaller organization should create a privacy policy:

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Opt-in Forms: Strategies and Best Practices for Better Deliverability

Feb. 19, 2015 / By Autumn Tyr-Salvia

You should always get your recipients’ permission to email them anything other than transactional messages (such as receipts). But how you ask for permission can make a big difference in how many people sign up for your mailing list. Beyond how many people sign up, a good opt-in form can help you gain subscribers who will be more engaged and help you get better deliverability over time. This post will discuss a few best practices for optimizing your opt-in forms.

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The Silence of Opting Out

Dec. 11, 2012 / By Angela Cheong

A number of marketers looking to provide more value to their customers through cross-channel communications have unexpectedly fallen onto the wrong side of the law. The punishment?

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The Price of Permissions

Nov. 19, 2012 / By Angela Cheong

Permission marketing? We’ve all heard of it. This is the story of what happens when businesses decide it’s okay to bend those rules. It’s also a warning that businesses are still liable for laws their third party vendor breaks. A national pizza chain is being sued for 250 million for sending out more than 500,000 text messages to customers who did not opt into the service.

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Email Permissions and Positive Engagement

Mar. 26, 2012 / By Dave Lewis

To me, the more important principal is positive engagement: if you’re communicating an offer or information that’s relevant to that customer, then permission is implicit

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