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Amazon Sees the Light on Multi-Channel

Nov. 7, 2011 / By Dave Lewis

It’s great to see Amazon finally coming around and seeing the light on multi-channel, though it very much appears that SNS is more of a bolt-on to the existing email service than a fully integrated messaging capability.

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Message Convergence Nomenclature

Feb. 15, 2011 / By John Pinson

In the course of developing their recent white paper, "Preparing for Message Convergence," Dave Lewis and David Daniels adopted several terms to identify or describe certain new communications trends or concepts, including message convergence, device convergence and inbox convergence.

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