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The Internet’s Growing Mobile Faster Than You Thought

Dec. 5, 2012 / By John Pinson

Mary Meeker of Kleiner Perkins unveiled her annual compendium of Internet trends and statistics last night, and it’s been getting a lot of attention – deservedly so – in the media and on Twitter throughout the past couple of days.

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Blurring Lines Between CRM & MSPs

Apr. 17, 2012 / By George Schlossnagle

The lines between what constitutes a CRM solution and what constitutes a marketing service provider (MSP) get blurrier all the time.

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Mobile Payments are Heating Up

Dec. 12, 2011 / By David Weiss

No, credit cards aren’t going away any time soon, but consumers are finding it easier and easier to make credit card payments just using their phone. In May we first started hearing about Google Wallet, and I was a little surprised to learn that as of earlier this week one out of every four Starbucks card transactions was made using a mobile phone.

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Getting Customer Service Just Right With SMS

Nov. 17, 2011 / By Bruce Nowjack

I’d argue that SMS has become the best communication channel for customer support interactions. With SMS text you can engage in conversation, but communicate at the pace you want. It can be done in spare moments and doesn’t require continuous attention – unlike a phone conversation where you can’t drop off for 30 seconds or a minute.

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