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Right and Wrong Lessons From Recent Data Breaches

Apr. 26, 2011 / By Dave Lewis

My friend Ken Magill has been right to call out some of the over-the-top (arguably stupid) assertions made around the Epsilon breach. But there’s another category of statements that offend my sensibilities – those that take this unfortunate incident and an issue core to the well-being of our industry — customer trust — and twist them to their competitive advantage. Or try to, anyway.

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Breaches and Consequences: Thoughts On A Way Forward for the Email Community – Part 2

Apr. 18, 2011 / By Dave Lewis

What I want to talk about here is how we move forward in addressing data security — more precisely, a framework for addressing the issue, not the particulars. First, I’m pleased to see various industry organizations mobilizing to form task forces, etc. to address this challenge — DMA, ESPC, MAAWG, OTA, etc.

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Breaches and Consequences: Thoughts On A Way Forward for the Email Community – Part 1

Apr. 18, 2011 / By Dave Lewis

There’s been a lot of ink spilled recently regarding data breaches among the email service provider community. Some comments I’ve found to be well-reasoned and constructive while others to be alarmist (even borderline irresponsible) or drilldowns on side issues that don’t really matter much at this point. But what concerns me most are the voices that minimize what’s happening.

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