Customers Archives

Better Uptime and Burst Rates for SparkPost Customers

Dec. 14, 2021 / By Harold Vass

Starting today, we’re rolling out an enhancement to the SparkPost Service Level Agreements (SLAs) that will result in better uptime and burst rates for customers. All customers will now enjoy a new 99.99% Uptime SLA. This is in addition to the Uptime SLAs that our Enterprise customers already enjoy. The new SLA covers a 5%

The SparkPost Interns: Ready to Tackle the World of Tech

Aug. 30, 2021 / By Lauren Stein

Intern: A student or trainee who works – sometimes without pay – at a trade or occupation in order to gain work experience. SparkPost Intern: A student who bestows the best opportunity to build their resumé, work and learn from incredible colleagues, make a difference within a company, collaborate across the company, and have a

Streamline Customer Onboarding for Email Service Providers

Jul. 13, 2021 / By Darren Smith

Configuring an Intermediary Domain for DKIM As an email service provider (ESP), there are many different priorities and considerations that you’re factoring – especially when starting out – and one of the most important is for your customers to have an easy onboarding experience. You want customers to successfully set up their integration with your

SparkPost Was Not Affected by the Kaseya Security Incident

Jul. 8, 2021 / By Jim Sipe

As you may have seen in the news, software vendor Kaseya has announced that between 800 and 1,500 businesses have been compromised by a ransomware attack connected to their business. Kaseya said in a statement that approximately 50 of its direct customers were breached in the attack but hundreds more were affected because many of

Handling The Effects of Gmail’s Outage

Dec. 16, 2020 / By Laura Rose

VP of Customer Success, Laura Rose, explains the active steps we are taking to mitigate the effects of this week's Gmail outage

Questions to Ask Your Next Email Vendor

Nov. 1, 2019 / By Jennifer Lacey

Senior Manager, Digital and Content Strategy, Jen Lacey explains how to enhance your RFP and email vendor selection process with our RFP checklist.

How Zillow’s Emails Ease the Home Buying Process

Sep. 23, 2019 / By Jennifer Lacey

There are few purchases that are more time-sensitive than buying a home. Read how Zillow's emails help make the process of buying a home less stressful.