Hello! My name is Sasha and I’m a Technical Support Analyst on the Frontline Support Team at SparkPost. We are a part of the greater support team and are all proud members of the Customer Success department. As technical support analysts, we are the frontline of customer support and primarily serve customers of the SparkPost
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Typically, over the course of a year, we all face challenges, pressures and setbacks in both personal and professional spheres. We can end up feeling emotionally drained, physically tired, and even negative towards those closest to us. This results in a noticeable detrimental impact in workplace productivity. This decline also seeps into our social lives,
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A widely used chunk of software code used to do logging on much of the internet called log4j has been identified as having a bug by the broader cyberspace community. Many companies across the world are working around the clock to find and patch the vulnerability in their systems that use log4j code in their
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Starting today, we’re rolling out an enhancement to the SparkPost Service Level Agreements (SLAs) that will result in better uptime and burst rates for customers. All customers will now enjoy a new 99.99% Uptime SLA. This is in addition to the Uptime SLAs that our Enterprise customers already enjoy. The new SLA covers a 5%
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Email design is so much more than what you see in an email. It’s also the strategy that goes behind creating your emails before you build them, and the brand personality that resonates with your subscriber at each touchpoint. It’s also ensuring your reader gets a great experience, regardless of device preferences, accessibility needs, or
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Shopping for the email geek in your life, or just want to support a fellow email geek this holiday season? Check out our Email Geek Gift Guide! Editor’s note: None of these links are affiliate links. The idea of this guide is to support email geeks who are makers and spread some holiday joy! For
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Are you still running an older version of Momentum? In mid-October 2021, our Product Engineering team released Momentum 4.4 which includes some handy feature enhancements. A few highlights of the 4.4 release include: HAProxy support XFER support, for optimizing delivery to domains like orange.fr, cox.net, etc. at scale Scheduled Send support for REST injections FIPS
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The Thanksgiving holiday – and the end of the year in general – is often a time to reflect, and we’re no different at SparkPost. In thinking about what we’re thankful for, it’s not hard to list the positive attributes of the email community and email as a communication channel in general. Here’s a look
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Today, October 29, 2021, we’re celebrating 50 years of email. It’s hard to remember a time when email wasn’t a huge part of our collective consciousness but even just 30 years ago, email was still a strange concept for most. “What, do you write to it? Like mail?!” – Bryant Gumbel 50 years of Email
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